This Privacy Policy (" Policy ") and any other document referred to in this Policy sets out the basis on which any personal data that SmartHEx (" SmartHEx ", "we" or "us") collects from you, or that you provide to us, will be processed by us. Please, be sure to read the following carefully to understand our views and practices in regard to your personal data and how it will be handled. Kindly send us your comments in this regard to our customer service customercare@smarthex.io .



This privacy policy is deemed accepted by you upon your accessing of our website, digital platforms, SMHX account opening or contacting us through our designated online channels.   Please Note that you can withdraw your consent at any time, however such withdrawal of consent would not affect the lawfulness of processing information based on consent given before its withdrawal.



For more information about us, our corporate website is www.smarthex.io  



The following data about our users will be collected and processed by us.


Your information, such as the following listed here below, are collected and stored with us whenever you use any of our services:

Ø   Opening a SMHX account on our website

Ø   Communication via our social media websites, third party apps or similar technologies.

Ø   Registration on our website or mobile apps

Ø   Filling forms, questionnaires or surveys;

Ø   Entering competitions or take advantage of a promotion;

Ø   Credit card details (such as when purchasing products from us);

Ø   Contact us to make enquiries or asking for certain information from us

Ø   Leaving comments or reviews on our services;

Ø   Attendance at any of our promotional events;

Ø   Communication via our social media websites, third party apps or similar technologies.


Whenever we have visits from users and visitors on our sites and general services, we may at our discretion obtain the following data:

Ø   Internet Protocol (IP) address you use to connect your computer to the internet, your login details, your type of browser, your time zone settings, browser plug-in types and versions, operating system and platform;

Ø   Uniform Resource Locators (URL) you clickstream to, through and from our site (including date and time); products or services searched and or viewed by you; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

Ø   Information about your use of our website and mobile application (including date and time), details of transactions carried out by you, interaction information, record of any correspondence between us and any phone number used to call our customer service number.


When you make use of any other websites or Internet based applications operated and owned by us, to access or make requests for services provided by us, you will be shown prompts which indicate about information we may want to share in combination with the data we already may have about you on our website www.smarthex.io  We will also inform you as to the purpose for which your information will be combined or shared by us. On a periodic basis, we may have a need to work with third parties and you will be given notifications where information about you is given to us from them.



Cookies are designed to allow web servers transfer data to computers or devices for the purpose of keeping records and other necessary purposes. We use cookies to ensure optimal service delivery by providing you with useful information to facilitate easy access to our services whenever you make use of our website, mobile apps and other services to our users and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of our website. However, where you are not comfortable with the use of cookies, you can simply decline the prompts urging you to make use of cookies.



Your information is used by us in the following ways:

Ø   The information provided by you to us or selected third party services you have given requisite permission to keep you informed about our goods and services which may be of interest to you. For new customers who have also given permission to a third party site or app to use your data, you will be contacted by appropriate electronic means. Existing customers who have also given consent to third party sites, will also be contacted by electronic means which include but are not limited to email or SMS. Where you no longer want us to use your data in any of the ways mentioned, or for your information to be shared with others for purposes of marketing and other information exchange, you may have to unsubscribe from our email lists via the link in the emails we send to you.  

Ø   To better tailor content displayed to you;

Ø   To keep you apprised of other services or our new products as they become available.

Ø   To ensure effective presentation of our products to you.

Ø   To keep you informed about changes in our services as may be applicable from time to time.

Ø   For administration of our products and for internal operations including but not limited to data analysis, rests, surveys, statistics and troubleshooting.

Ø   To enable us make recommendations and suggestions to you in regard to specific products which may interest you.



Your information with us will only be processed where there is a legal basis for doing so, as it may be processed based on factors such as the purpose for its collection. The legal basis for the processing of your information with us, includes but is not limited to the following:

i.   Public Interest:  Where the processing is necessary for performing specific tasks or functions in the interests of the public.

ii.   Legal Compliance:  Your information will be processed where there is a legal obligation for us to comply with.

iii.   Protecting Vital Interests:  Your information may be processed where we are required to protect your interests.

iv.   Consent:  Your information with us will be processed where you have given consent for their use by us, expressly or impliedly.

v.   Performing a Contract With You:  Where there is a need to perform a contract to which you are a party, we will need to process your information before the contract can be validly entered by you.



In the course of design and implementation of novel business or technological processes which would involve use of personal information of users, we will take into consideration criteria such as the need for structured and properly developed privacy plans. For instance, in relation to the token and crypto related matters, we may only collect information which will be needed in technical developments.





Please take note of the following security information:

a.   As a company, the security of our users is of utmost importance to us, which is why we ensure the adoption of robust policies and updated technologically advanced security measures in protecting your personal information. We take steps to protect the personal data of our users from unauthorized access or unlawful processing of same , including inadvertent loss, destruction or damages.

b.   Where a user has selected a password which gives you access to certain features of our services, please note that you are wholly responsible for keeping this information and other security information unique to you as confidential as possible.

c.   For users who have SMHX accounts, please do not share your password, security information and other personal identifiers with anyone.

d.   In keeping with our corporate responsibility of securing information of our users and subscribers, we have taken measures to comply with global best practices as outlined by the Information Security Management Systems (ISMS). This helps us to put measures and strategies physically and digitally in place to ensure and remove the likelihood of breaches of your personal data and privacy accidents.



a.   As a policy, we do not share personal data of our users with any third party whatsoever unless your consent has been duly given. However, where there is a need for your data to be transferred to another country, we ensure that such countries also have adequate data protection laws in place to ensure the protection of your data, after having obtained your consent first. Under these circumstances, you hereby agree that we may exercise our discretion in sharing your personal data with the following:

v   Members of our company which includes but is not limited to our subsidiaries, holding company and their subsidiaries, as stipulated in the provisions of the relevant registration laws of the parties place of business.

v   Duly authorized employees of SmartHEx specifically for the resolution of any issues you may have in the use of our products and services.

v   Specific third parties, which include but are not limited to business partners, investors, suppliers and sub-contractors specifically for the performance of contracts we may enter into with them.

v   Advertisers and their networks who may require personal data for the preparation of adverts that are unique to you. Specific information will not be divulged to them about our customers however, as we will instead provide them with anonymous data to protect your privacy.

v   For the optimization of our products and our website generally, your personal data may be provided for purposes of analytics or search engine providers.

b.   Your Personal data may be shared without your consent in the following circumstances:

v   In compliance with a legal obligation, or for the protection of the property, rights and safety of SmartHEx, or the application of our terms in the enforcement and execution of agreements.

v   Requests by regulatory or governmental agencies in their investigations of illegal activities or authorized third parties.

v   Where you have registered for events sponsored by SmartHEx, your personal data may be shared with third parties who are also sponsors of seminars and conferences you have registered for.

v   In the event of the acquisition of SmartHEx assets by third parties, your personal data may be shared where your personal data constitutes client data that should be transferred to a third party.

v   In the event of sale or purchase of any of our assets or business, your personal data may be shared with the prospective purchaser or seller, where such are required to be disclosed.



Data collected from you in the course of accessing or the use of our services will be stored within and outside our place of business in keeping with our security policies. When your personal data is provided by you on , you accordingly consent to the transfer, processing and storage of your data in this manner. SmartHEx will take reasonable steps in its discretion to ensure the security of your personal data in our custody.


The personal data of users will not be kept by us for longer than it is necessary to do so for the purposes for which they are processed except as may be required by law. For more details, please click this (link) to view our Data Retention Policy.


The following are your rights in respect of your personal information with SmartHEx, which include but are not limited to the following:

Ø   You can give and withdraw your consent to this Privacy Policy, whenever you deem fit to do so.

Ø   You have the right to copies of personal data we have about you, including details of what we use your data for, who it is shared with and the duration it is held by us. In the event of excessive requests and demands however, SmartHEx reserves the right to make provisions for charges which are reasonable for the provision of such additional copies you may require.

Ø   Right to transfer data your data with us to a third party of your choice

Ø   Where the data we have about you is incorrect, you have a right to request for amendments to such data.

Ø   Right to request for the total deletion of your data with us.

Ø   Right to lodge a complaint with relevant agencies where you feel your data is not properly handled by us.

Ø   You have the right to request that we not process your data for marketing purposes; to give and withdraw consent for your data to be used in any other manner; or the disclosure of your personal data to third parties for any purposes.

Ø   Where you feel there is a need for the execution of your rights, kindly reach out to our data protection officer via dpo@smarthex.io  

Ø   Upon receipt of your request to exercise your rights in regard to your personal data with us, we will provide you with necessary information within two weeks to explain why we have not taken any action in that regard.


Changes made regarding our policies will be updated on this page periodically and where necessary, notifications will be issued to users via electronic mail. You are accordingly required to keep yourself updated for any new information as may be available on our website.


Users with comments, requests and enquiries in regard to this privacy policies are strongly encouraged to do so through the office of our data protection officer via dpo@smarthex.io  or other designated online channels.